Frequently Asked Questions


Writing an Inmate

Is there an age requirement to write an inmate?

Absolutely. You must be 18 years of age or older. If you are under the age of 18, we must ask that you leave our site immediately. 

What do I have to do to write an inmate?

It’s as simple as finding a profile that fits what you’re looking for, gathering their mailing address on their profile, and sending a letter.

Is there a limit to how many inmates I can write?

No, you can write as many as you like.

Is there a cost to write an inmate?

No, not from InTouch for Inmates. You can access all profiles and contact information for free. The only cost you have to consider is the cost for the postage stamp, envelope, etc.

I don’t want to share my physical address or real name when writing, what are my options?

The facilities will only deliver letters to inmates that have a return address and name shown on the envelope. We recommend that you use a PO Box in this case. As for the name, a fictitious first and last name will work fine.

What do I say in my first letter?

In your initial letter, it’s important that you write out your purpose. Include questions that allow the inmate to define their purpose as well, along with any boundaries, in their reply. It’s always a good starting point to understand what both of you would like to get out of a pen pal relationship. Then you can build the conversation and relationship from there.

Can I email an inmate instead of writing?

In many cases, yes. Inmates having the ability to correspond electronically is growing rapidly, and offered in many facilities already. However, if available, this system requires that the inmate add you to their approved contact list before you can begin emailing them. You must make contact with the inmate via phone or letter to request that they add you to their electronic contact list.

Can I write an inmate from outside of my country?

Very rarely are there any issues writing a prisoner from outside of your country. To be certain, we recommend contacting the facility to confirm they will allow incoming mail from outside of the country. Be sure to figure out the postage cost and share with the inmate so they are aware when writing back.

Should I be cautious when writing inmates?

Like any relationship, inside or outside of prison, you should always use your best judgment when getting to know someone new. Take caution, and only share information you are comfortable sharing with anyone initially. Get a feel for their character and motives, and never feel obligated to continue correspondence if you are not comfortable doing so. There are really great people incarcerated that simply made a poor decision, but there are also people do not have the best character, morals and motive.

My letter was returned to me. What happened?

This could possibly be due to incorrect inmate information, facility transfer, inmate has been released, or unapproved items were inside of the envelope. The inmate’s profile information, including contact details, was provided by the inmate or the individual that listed the inmate. We recommend using the online state or federal inmate locator to verify inmate’s details. If it all matches, contact the prison to see if they can help.

Can I send stamps, gifts and other items to an inmate?

Generally speaking, no. For gifts, many prisons require inmates to purchase packages directly from the publisher. However, each prison has their own rules. We recommend that you contact the facility directly, or visit their site for more information.

What is CorrLinks?

CorrLinks is a way for family and friends to communicate electronically with their loved ones incarcerated in prison.

CorrLinks services are not availble for every facility and inmate. 



Inmate Profile

How do I create a profile page for an inmate?

Select a package from the profile options available on our home page to begin (http://intouchforinmates.com/#plans). It will then direct you to our application page for the profile information. Complete, check out, and you’re done! 

What’s the difference between the yearly price and the monthly price?

 We want to be able to offer flexible payment options for the profiles. The duration of the yearly profile will be visible for the entire year, whereas the monthly profile is month-to-month.  The features within the packages will be the same, whether you decide to choose the yearly or monthly subscription. We do recommend the yearly purchase option so that the inmate's profile is able to compete with the other profiles that are longstanding. The longer the profile is visible, the greater the views and opportunities of finding a dedicated pen-pal. 

How do I manage an existing profile I setup for an inmate?

Logging into the site with the account email and password will allow you to manage the inmate’s profile.

If an inmate’s profile has expired, will the profile information still be stored on the site?

Yes, the profile will just not be visible to anyone visiting the site until renewed. 

What if I have forgotten my password?

You will find the “Forgot Password” link on the login page. Click the link, and it will send a password reset to your account email. 



General/Other

What is a DOC Number or BOP Register Number?

DOC Number is the unique Department of Corrections number assigned to state inmates. BOP (or FBOP) is the unique Federal Bureau of Prisons number assigned to federal inmates.

What is the best way to locate an inmate?

For inmates held in a state facility, there is no national inmate lookup database. You must locate the state’s DOC inmate locator page by searching online using any search engine (such as Google, Bing, Yahoo). If you cannot find the inmate locator for the state the inmate is held in, contact the state's Department of Corrections.

For inmates held in a federal facility, use the link here https://www.bop.gov/inmateloc/

What is JPay?

JPay offers a number of corrections-related services, such as money transfer, contacting inmates via email, video visitation and music options, and parole, probation and post-release services.

JPay services are not availble for every facility and inmate.